If the bottom circle is highlighted (Headphone outlet) then your laptop knows that your headphones are there. When it opens up you should see two circles at the very bottom, under the letters (A B C D). Scroll down until you see "RealTek HD Audio Manager (Most likely the last thing on the list) Select it opening the program.Click Hardware and Sound and then Recording. Go to Control Panel (If you do not know how to find it follow these steps)Ī.
I have seen a similar troubleshooting guide at and it worked really well for me.
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